Volvo Sucks Customer Reviews and Feedback
The Volvo Group is a Swedish multinational manufacturing company headquartered in Gothenburg. While its core activity is the production, distribution, and sale of trucks, buses and construction equipment, Volvo also supplies marine and industrial drive systems and financial services. In 2016, it was the world's second-largest manufacturer of heavy-duty trucks.
Volvo has awful customer service and treatment, Jay describes on consumeraffairs.com how the car is a total loss for engine fire, that customer service didn't take responsibility for it.
"I'm writing to you in frustration and disappointment as to the very poor customer treatment I've received from Volvo USA. I've many emails on file, between us that cover the situation. It has to do with an engine fire to our 2009 S80. This was well documented in a recall of this car and model year. Our Volvo did catch engine fire due to the exact circumstances as outlined in the 2009 recall. Volvo agents inspected the car, it’s obvious the car fire is precise as described in the recall! I sent Volvo service records and a complete CarFax history, proving this car has been impeccably maintained exclusively by authorized Volvo dealers. I’ve accumulated a lot of data, that IN FACT our model and year WAS on Federal recall lists for this exact situation. Our Volvo is a total loss. The engine fire left it with no useful value to anyone. We need to buy another car but unable to afford one at this time. I appeal to you to find us a way through this loss."
Former Employee - Anonymous Employee says"There is little to no opportunity for advancement due to the unhealthy and corrupt relationship management has with the union. Younger, more productive, lower paid employees, are often made to perform the workload of more senior, less productive employees. This is a disincentive for high performing employees to stay with the company and build their careers. Seniority is the only form of merit, not quality of work performed. Management does not understand this and employees that have demonstrated to be of higher value, often find another employer that is willing to acknowledge that value. Human Resources at Volvo honestly had no idea what was going on. It would take months to get something as simple as an address updated. This created problems with tax documents and insurance enrollment. According to the contract, the way I had left the company and hours worked in 2019, meant I was eligible for full vacation payment upon leaving the company. HR disagreed and failed to provide a contractual reason for why I would not be paid my leftover vacation. A few months into the pandemic, more layoffs occurred, so more employees needed their vacation paid out. I was then contacted by HR with an apology that they had made a mistake, they should have paid me, and will issue a check. Two more months go by and I receive a certified letter saying I'm no longer eligible. If you work for Volvo, use your time there to find another job. When you leave Volvo, burn all your vacation before you leave."
Former Employee - Anonymous Employee says"Benefits get worse every year. Everyone at Volvo has a very negative attitude, even towards their own company. Europeans are really the only people here treated with respect in most cases. Managers don’t even care about their own employees, they only care about making themselves look good, even at the demise of their own employees in some cases. If you are expecting to work on any new or exciting technology, don’t work here. All of that is done in Sweden. There is no clear direction for this company from management, and no hope for current employees in North America. Everyone is going through the motions, and newer employees with high hopes and ambitions are quickly discouraged, even European colleagues that I have discussed this with have the same issues. Very toxic work environment."
Former Employee - Warranty Analyst says"Management is petty. Nepotism. Hard to get promoted. Massive discrimination. Good 'ole boy network. Don't promote from within. Pay isn't great."
Former Employee - Anonymous Employee says"Everything else about the company"
Former Employee - Program Coordinator says"Experience not valued, individuals who need guidance should consider different options."
says"Very challenging culture. Inability to correctly pay employees. Adversarial union."
Former Employee - Anonymous Employee says"Negative company moral and vibe expressed verbally and communicated between USA and other facilities, should be same team concept like other companies but it isn't. Extreme delays in processes, communications and business functions consequentially. Noticed poor management communications and management unqualified in skills to lead, communicate, and make sound decisions that impact objectives and worker motiviation."
Former Employee - Anonymous Employee says"Unfortunately, like any other workplace, a horrible boss makes for a horrible working environment. I was especially disappointed in the inept HR department, who received numerous serious complaints regarding the behavior of my boss over the years and did absolutely nothing about it. Talented employees just continued to leave. I've heard stories from people in other departments - it's a great place to work if your department is well-run. My advice to jobseekers is this - if you get a funny feeling during your interview that something is "off", it probably is. Please don't let the vacation time and salary sway you. It's not worth it."
says"the company will go under."
says"Boss has big ego and only think highly of staff who fawn on her. Does not realise her own shortcomings."
pintor industrial (Former Employee) says"lideres mal qualificados e nao dao valor aos funcionario pcd"
Mechanic (Former Employee) says"Don’t work at this shop. If you want you tools stolen and given the most dumb work to do and your things messed with when your not there. The management don’t do anything about it."
Atencion Cliente (Former Employee) says"Empresa desorganizada deshonesta mal ambiente y trata muy mal a sus trabajadores y clientes bajo nivel tanto profesional como humano. Totalmente desaconsejable"
Assistante administrative (Former Employee) says"Ambiance horrible tout le monde se tirent dans le dos, direction RH vicieux limite harcèlement comportement tordu et qui incite à la délation La promotion canapé existe toujours dans cette ambiance nauséabonde A fuir absolument"
Supervisor (Former Employee) says"Job no secure.top managemant are real idiot.no experienced.worst managment every 5 years managment change.everything decided by non experienced top managment.Free lunchShort beak"
Material Handler (Current Employee) says"I've watched employees loose good benefits and pay here for 20 yrs, and I don't believe it will be any different for the next 10. Human relations dept are very incompetent."
Parts Order Desk (Former Employee) says"Do you want a high stress job with poor management? Then this job is for you! A quick paced environment with not enough on the job training. You're thrown into the middle of the ocean with no life saver and expected to swim all the way back to shore on your own."
Ibs/building bricks (Former Employee) says"Felt like a concentration camp,never had time to do nothing jobs never completed,Never had time to go to the bathroom cause you had no one to let you go so you had to hold it or spend your 10 minute breaks going to the bathroom,you are assigned more than one job that is impossible to finish & between working on the trucks & doing other jobs they give you only five minutes to get all your jobs done but asked for perfection,& sometimes they give you jobs to do that’s not even your job but if you don’t do it it’s on you,& don’t bother asking the union for help cause they will listen but won’t come through cause they don’t wanna deal with you,the money is good but it’s not worth it.Money/benefitsShort breaks, don’t work as a team, poor management"
Fork Lift Operator (Former Employee) says"was working a few miles down the road from my house and company relocated me to a 45 min drive from home and made job hard to get to and from and then let me go cause I called out sick and always laying offnonelayoffs"
Fd arbetstagare (Former Employee) says"Dåligt ledarskap, alla behandlas inte alls lika. Om du är konsult så anses du vara sämre trots att du kan mer än "gamlingarna" som skuttar runt som pajaser med feta löner som de fått en gång i tiden. Att tillägna arbetsdagen med jobb är inte prio ett utan hellre allt annat som kan tänkas är ju roligare än jobb så varför inte. Man har smörjt sitt munläder med rätt personer så man slipper jobba alltför hårt. Tyvärr så är det många som inte alls har utbildning utan har kommit dit av antingen utseende eller från att ha jobbat på ex. terminalen som truckförare. Detta kan bli komplicerat då det både kan skapa avundsjuka på nya som kan saker samt att de själva inte förstår vilken tur de har eftersom de hade aldrig fått så bra lön eller frihet i att göra annat när man eg. ska arbeta, som om de ex jobbat som undersköterskor eller i butik. Även att vissa som kommit dit på ett bananskal inte kan samarbeta utan ska ifråga sätta allt möjligt konstigt. Detta gällde alltifrån support till kollegor till chefer på plats. Ledarskapet är bra på att låtsas som om inget är fel även om man sagt konkrekt och tydligt och denna ledarskap ser inte heller vilket jobb man gör. I vissa fall har de inte ens någon aning om vad deras medarbetare gör och visar noll intresse till att verkligen veta. Kamratskapen är inget jag direkt kunde se. Visst fanns det vissa grupper men många är väldigt falska och låtsas vara trevliga och hjälpsamma men är det inte alls när det gäller.Man fick vara beredd på att i princip bli muntligt utslängd till lejon av både chef och kollegor trots att man jobbat häcken av sigFlexMånga så som lön, arbetskulturen i helhet (dåligt ledarskap, dålig jobbmoral, man gör saker för sin egen skull)"
Contrôleur qualité (Former Employee) says"Un poste ennuyeux, routine, peux d outil pour travailler, Aucune formation lors de ma prise de poste, un 'je m'enfoutisme " complet. Un poste qui aurait sûrement etait intéressant si cela avait était réfléchit correctement. Poste en vue d un CDI au bou de 3 mois.....Lol Très mauvaise communication entre les vendeurs et les mecanos.... Point positif: des collègues globalement sympas et cadre de travail propre....quand ont ne respire pas constamment les gaz d'échappement les portes fermer."
Shipping and Receiving (Former Employee) says"We were treated horribly by Volvo. They came in and shut down our facility after we showed 40% improvement on accuracy (more than they asked for) most of us worked there our whole life and it was really sad on how they showed no remorse when flipping 35 people lives upside down.None really bad company to work forBad management and 0 care for its employees"
Supervisor (Former Employee) says"from the short time i worked there it was issue after issue with the company and the union work force they had there. no one ever knew any rules or followed them."
konsult och med mainframe system (stordatorer) says"Dålig lön, dåliga arbetstider och dålig arbets ledning"
Customer Service Representative (Former Employee) says"I have nothing at all positive to say about Volvo Construction Equipment. So in keeping with the advice that was given to me as a youngster, I shall say nothing at allNoneEverything"
Sales Executive (Former Employee) says"Long hours and unskilled managers. Poor people management skills and a culture of bullying. No flexibility with hours and not at all family friendly. Managers promoted beyond their capabilities. Lack of support and trainingNoneLong hours and negative environment"
Shipping/Export Supervisor (Current Employee) says"Is a good place to work. Could be better. New warehouse and company so there are many issues but that is expected with anything new. Management needs a lot of traininglocationSecurity"
Service Advisor (Former Employee) says"Owner treats parts and service staff like dogs. Even though parts and service generates way more revenue than car sales does.. Get with the times, man!Great staff and clientelecheap owner is an artist at penciling, ripping off employees"
Senior Executive Accounts (Current Employee) says"Not good to work in Volvo the worst management never ever seen. there is no employee concern and worst HR management. worst rules and policies framed by companyno free services"
gradare (Former Employee) says"samma varje dag monotont och tråkigt ganska bra bet"
Tankie Martin says"Once again I have to write a review about how bad Volvo UK Customer Services are. I had what I thought was a small problem with the paint warranty. I duly phoned Volvo UK Customer Services explained the situation - the reply I got back was "We will sort this out for you" - did they - NO THEY DID NOT. In the end my local Volvo dealer sorted it out. Why have a Customer Service team - they cannot get things right. My advice to anyone with a problem with their Volvo - use your local Volvo dealer."
W Mitchell says"I have a XC60 2010 from new that is leaking water to the inside took to dealer for inspection to be informed the seal on the windscreen has failed. Volvo customer care have informed me they will remove screen to reseal but if it breaks on removal they will not replace I informed them during the phone call with customer agent named channelle that this is very poor when it is clearly a manufacture fault. The reply was to claim through car insurance if it breaks absolute terrible response very poor service and attitude. I have now raised this issue with DVSA as after some research it is a common problem and can cause an issue with the structure of the vehicle as well as electrical problems."
Sian Bowers says"Terrible! Before you buy a Volvo, please Google 'Volvo leaking water' 'Volvo faulty sealant' 'Volvo USA court action' and 'volvo windscreen leak' and you will see they have a MAJOR issue with water leaking into the vehicles. In the US the the court action is mainly put down to defective sun roofs, but my car does not have one and it's been leaking water to the point that it has corroded all control boards. It's dangerous and impossible to drive. No lights, no dashboard, no air con, no locking, only one door opens. Volvo will not rectify this for me. The car is fit for the scrap heap. This is a major manufacturinh fault yet is being ignored in the UK. I intend to take legal action. Please, if you have a similar issue please find me on FB and drop me an email as I am not prepared to let this go and would like to hear from others facing the same problem. Sian Bowers"
Raimundas Mickus says"Service desk is fine but from mechanical side is rubbish. I have brought my s60 for recall to Slough of course free of charge and 2 hours later ( suppose to be 1 hour) gave me back my car with engine management light on and they said it's nothing to do with them. I had the car more than 2 years but never had any issue. So they gave back my car with engine fault and asked me to bring it again after 2 days because they didn't have part in Slough branch and said it's dangerous to use it cause it can catch a fire. When I've asked car replacement they said its save to drive. ???? Couple of days later volvo mechanic replaced dangerous part and he asked do I want to pay £350 to sort out engine management light. That's nice!!! He has done something with my car and now asked me to pay for it. Of course they refused sort out check light free of charge and said that's nothing to do with them. So they ignored my issue and I had to pickup my car in worse condition than it was before. Never again."
Sandra Jackson says"Post the footage of Trump parade Volvo and Trump flag white truck barreling into protesters today... in order to br… https://t.co/nxxyCx3gCU"
aitchbee 1.1 (Versatran Series F) 🏴 says"This is possibly the worst cover version I have ever heard. Just sucks the life out of it. Kind of suggests that wh… https://t.co/HFKy0FgILp"
Cady Kamalov says"The new Volvo S90 really sucks. Yes, you have read that right. The car design is too childish and the functions are fucking terrible."
mynewvolvoexp says"@ikarthikmb @volvocars @volvocarsin Furthermore company known for safety now has worst brakes in my opinion after p… https://t.co/sx1NAjYtLG"
In The News
Bloomberg reports"US-China Trade War: How Volvo Became Collateral Damage for the Trade Spat"
Streetsblog New York reports"Human Driver of 'Driverless' Car Charged in 2018 Ped Death"
KCRA Sacramento reports"CHP investigates dangerous vehicle, protester exchanges"
Automotive World reports"Volvo Car USA lowers student debt for new auto service technicians"